Shipping policy

Your order processing times are separate from the shipping times you see at checkout. 

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

potential delays can happen due to a high volume of orders or postal service problems that are outside of our control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

In-store pickup

You can skip the shipping fees with free local pickup at [9707 11^th Ave Hesperia Ca. 92345]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 8am-5pm on Monday - Friday. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 1 business day of receiving your shipping confirmation email, please contact us at rachel@rachelhood.com with your name and order number, and we will look into it for you.